Got a question? Find our FAQs here. If your questions have not been answered here, then please just send an email to support@miftees.com.
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- General FAQ
- Payment Information
- Shipping Information
- Order Tracking
- Return Policy
Need Help?
If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you within 24-36 hours!
General FAQ
Q: “How do I contact you?“
The fastest way to get in touch with us is via our Contact Form or directly at support@miftees.com. We receive numerous emails daily and appreciate your patience. Messages are typically answered within 24 to 48 hours.
Q: “Do you have a sizing chart?”
Yes. Our sizing charts are available here.
Q: “Who are your shipping carriers?”
We route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way! That is why we are partners with most of the popular shipping carriers in the world:
- FedEx
- USPS
- DHL
- Canada Post (For Orders to Canada)
Payment Information
Q: “What Payment Methods Are Accepted?”
We accept online card payment with MasterCard, VISA, American Express or PayPal Payments. Please note: Registration with PayPal is NOT required
Q: “What currencies do I pay with?”
The currency used is US Dollar (USD). Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!
Q: “Do I need an account to place an order?”
No, you do not need to open the account to place an order, but you need to provide a valid email address and contact details in the checkout process.
Q: “Can I add items to my order?”
As long as we have not started processing the tees, you can still add items to your order. Unfortunately, once we begin processing, we cannot add items to your order.
Shipping Information
Q: “When do I receive my order?”
We print and fulfill all our products on demand once you place an order. To estimate when you will get your order, add our fulfillment time to the shipping time. It takes 2-7 business days to create our apparel and our average shipping time is 4 business days depending on the order’s destination. Once we ship your tee, a tracking number will be issued to your order and you will be notified via email or text.
Q: “Will I get a tracking number?”
Once we ship your tee, a tracking number will be issued to your order and you will be notified via email or text. All orders receive a tracking number. If you are unable to find or view your tracking information , please contact us and we will be glad to assist you
Q: “Do you ship internationally?”
Yes, we ship internationally.
Q: “What are your shipping rates?”
Your actual shipping rate will be displayed during the checkout process. Shipping rates are determined at checkout based on the details of the order. We use live shipping rates to show you shipping costs once we know your shipping address. Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, your shipping destination, and the selected shipping method, and carrier pricing.
Q: “Do you offer free shipping?”
We offer free shipping on all orders over US$100 in the U.S. or Canada
Q: “Do I need to pay customs fees?”
Depending on your order destination and fulfillment location, you may have to pay customs fees. The fees may vary depending on the order value, country limits, etc. Sorry but this is generally out of our control. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Q: “Can you send my delivery quoted in custom purposes as a gift?”
Unfortunately, we have to declare all prices correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.
Order Tracking
Q: “Did my order go through?”
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!
Q: “Can I track my order?”
Yes, you can track your orders. We will send you an email with the tracking number.
Q: “I did not receive an order confirmation. What do I do?”
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add support@miftees.com to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. contact us and we’ll sort it out for you.
Q: “Can I change my order?”
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can change or cancel it. So, if you would like to make any changes, please contact us as soon as possible. Once an order has shipped it cannot be cancelled and our return policy will apply.
Q: “My order is missing. What do I do?”
Please contact us using our contact form or by email support@miftees.com and we will sort it out for you.
Return Policy
Q: “Do you accept refunds or exchanges?”
If you're not satisfied with your purchase for any reason, you're welcome to return it. All unworn and unwashed shirts can be returned or exchanged within 14 days of purchase. We will work with you on a solution which may involve a replacement order, or a refund back to your original payment method. Customers are responsible for return shipping. Please contact us at support@miftees.com for return instructions.
Due to their delicate nature screen printed posters cannot be returned or exchanged unless damaged during shipping.
Due to their delicate nature screen printed posters cannot be returned or exchanged unless damaged during shipping.
Q: “How can I return an item?”
We want you to be delighted with our products. If you are not completely satisfied with your purchase we can do a refund. However some restrictions apply, so please go to our contact page upon receipt of your shipment.
- Items for return must be received within 14 days of contacting us.
- The refund will be posted onto the original payment method used at time of purchase.
- All items must be clean and unwashed with all tags attached. Once any item has been worn and/or washed it cannot be returned or exchanged
- Copy of the original receipt must be included.
- Return shipping costs are the responsibility of the client.
- Please use a trackable method of shipping - we will not be held responsible for packages lost in transit.
- All returns take approximately 2-3 business days to be processed. Any item(s) being returned are NOT in original condition will be sent back at the customers expense.
Q: “How can I exchange an item?”
If you wish to receive a different size or a different product please place a new order. For returns of the original item please refer to the 'returns and exchanges' section above
Q: “Where's my refund?”
Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund. A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.